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Support

Stuck on something? We're happy to help.

Contact us

Email us and we'll get back to you as soon as we can. It helps to include:

  • Your device (for example iPhone 16 or iPad Air) and its iOS / iPadOS version
  • The app version (Settings in the app, or the App Store page)
  • Your display name, if it's about online play
  • What happened, and a screenshot if you have one
Email supportsupport@mahjonghouse.app

Restore purchases

  1. Make sure you're signed in to the App Store with the Apple ID you used to buy.
  2. Open Mahjong House and tap the gear to open Settings.
  3. Tap Restore Purchases. Remove Ads or Sifu is switched back on straight away.

Remove Ads is shared with your Family Sharing group. Sifu is tied to the Apple ID that subscribed.

Manage or cancel Sifu

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name, then Subscriptions.
  3. Choose Mahjong House to switch between monthly and yearly, or tap Cancel Subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Sifu until the end of the period you've paid for.

Refunds

Purchases are made through Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com.

Delete your data

Solo games, stats and replays are stored only on your device; deleting the app removes them. To delete your online account (display name, avatar, linked sign-in and league standing), open your Profile in the app and tap Delete Online Profile. If you can't use the app, email support@mahjonghouse.app with your display name. See the Privacy Policy for details.

Common questions

Is there any real money or gambling?
No. Mahjong House is played for points. Scores are counted in jade (玉), a points unit with no cash value: it can't be bought, sold, withdrawn or exchanged for anything, and there are no prizes. The only purchases are Remove Ads and the optional Sifu subscription.
Can I play offline?
Yes. Solo practice, Learn to Play, stats and replays all work without a connection. Online Quick Match and Ranked need an internet connection.
Which devices does it run on?
iPhone and iPad running iOS or iPadOS 17 or later. The game is played in landscape.
Do I need an account?
No. You start with a guest profile on your device. To keep the same online profile on another device, link Sign in with Apple or Google.
How do I restore my purchases?
Open Settings in the app and tap Restore Purchases while signed in to the App Store with the Apple ID you bought with. Remove Ads is also available to your Family Sharing group.
How do I cancel Sifu?
Subscriptions are managed by Apple. On your iPhone or iPad open Settings, tap your name, then Subscriptions, choose Mahjong House and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge; Sifu stays active until the end of the period you've paid for.