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Support

Stuck on something? We're happy to help.

Contact us

Email us and we'll get back to you as soon as we can. It helps to include:

  • Your device (for example iPhone 16, iPad Air or Pixel 9) and its iOS, iPadOS or Android version
  • The app version (Settings in the app, or the App Store or Google Play page)
  • Your display name, if it's about online play
  • What happened, and a screenshot if you have one
Email supportsupport@mahjonghouse.app

Restore purchases

iPhone and iPad

  1. Make sure you're signed in to the App Store with the Apple ID you used to buy.
  2. Open Mahjong House and tap the gear to open Settings.
  3. Tap Restore Purchases. Remove Ads or Sifu is switched back on straight away.

Android

  1. Make sure Google Play is signed in to the Google account you used to buy.
  2. Open Mahjong House and open Settings (Restore Purchases is also on the Sifu page).
  3. Tap Restore Purchases. Remove Ads or Sifu is switched back on straight away.

Purchases belong to the store account that paid for them: the Apple ID on iPhone and iPad (Remove Ads is shared with your Family Sharing group), the Google account on Android. They don't move between the App Store and Google Play.

Manage or cancel Sifu

iPhone and iPad

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name, then Subscriptions.
  3. Choose Mahjong House to change your plan, or tap Cancel Subscription.

Android

  1. Open the Google Play Store app and tap your profile picture.
  2. Tap Payments & subscriptions, then Subscriptions.
  3. Choose Mahjong House, then tap Cancel subscription.

On the App Store, cancel at least 24 hours before your renewal date to avoid the next charge; on Google Play, cancel before your renewal date. Either way you keep Sifu until the end of the period you've paid for. You can also manage Google Play subscriptions on the web at play.google.com/store/account/subscriptions.

Refunds

Purchases are made through Apple's App Store or Google Play, so refunds are handled by the store you paid, under its own refund policy; we can't issue store refunds ourselves. App Store: request a refund at reportaproblem.apple.com. Google Play: see Google's help page Get refunds on Google Play purchases, which explains how to ask Google for a refund.

Achievements

The app's 41 achievements are tracked on your device, so they work offline. On iPhone and iPad they're also saved to Game Center. On Android they're saved to Google Play Games when you're signed in to Play Games; if the app says Play Games couldn't be reached, check that Google Play services is up to date and try again. Your progress on the device isn't lost in the meantime.

Delete your account

Solo games, stats and replays are stored only on your device; uninstalling the app removes them. To delete your online account (display name, avatar, linked sign-in and league standing), open your Profile in the app and tap Delete Online Profile. If you can't use the app, email us instead. Delete your account has the steps and what is deleted or kept; the Privacy Policy has the details.

Common questions

Is there any real money or gambling?
No. Mahjong House is played for points. Scores are counted in jade (玉), a points unit with no cash value: it can't be bought, sold, withdrawn or exchanged for anything, and there are no prizes. The only purchases are Remove Ads and the optional Sifu subscription.
Can I play offline?
Yes. Solo practice, Learn to Play, stats and replays all work without a connection. Online Quick Match and Ranked need an internet connection.
Which devices does it run on?
Android phones, tablets and Chromebooks running Android 8.0 or later, from Google Play. You can also play free in a web browser on a computer at play.mahjonghouse.app (Chrome or Edge 119, Firefox 120 or Safari 18.2 or newer). The game is played in landscape, and browser and Android players meet at the same online tables. The iPhone and iPad app is coming soon to the App Store.
Do I need an account?
No. You start with a guest profile on your device. To keep the same online profile on another device, link Sign in with Apple or Google.
How do I restore my purchases?
Open Settings in the app and tap Restore Purchases. On Android, be signed in to Google Play with the Google account you bought with.
How do I cancel Sifu?
On Android, open the Play Store, tap your profile picture, then Payments & subscriptions, Subscriptions, choose Mahjong House and tap Cancel subscription, before the renewal date. Sifu stays active until the end of the period you've paid for.